Legal
Privacy Policy
Last Updated: 9 June 2025
1. Introduction
Restu Bela ("we", "us", "our") is committed to protecting the personal information of individuals who engage with our services or visit our website. This Privacy Policy explains how we collect, use, store, and protect your personal data in connection with our family law services, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This policy applies to all personal data we process, whether submitted through our website contact form, provided during a consultation, or shared in the course of an ongoing legal matter.
2. Data We Collect
Information You Provide
- Full name and contact details (email address, phone number)
- Details of your legal matter as shared in correspondence or consultation
- Any documents or information provided in the course of service delivery
Information Collected Automatically
- Browser type and device information when you visit our website
- Pages visited and time spent on site (via analytics cookies, where consented)
- IP address and general location data
3. Legal Basis for Processing
We process your personal data on the following legal bases under the PDPA:
- Consent: Where you have given clear consent, for example by submitting our contact form or accepting cookies.
- Contractual necessity: To provide legal services you have engaged us for.
- Legal obligation: Where we are required to process data by law or court order.
- Legitimate interests: For improving our services and communicating relevant information to existing clients.
4. How We Use Your Data
- To respond to enquiries submitted through our contact form
- To provide legal advice and services you have requested
- To prepare and manage legal documents on your behalf
- To communicate case updates and relevant information
- To comply with our professional and legal obligations
- To improve our website and service quality through anonymised analytics
We do not use your personal data for automated decision-making or profiling. We do not sell your personal data to third parties.
5. Data Sharing
We may share your personal data with:
- Courts and authorities — where required in the course of legal proceedings or by court order
- Opposing parties and their legal representatives — only to the extent required by your matter
- Service providers — such as secure cloud storage or email providers, bound by appropriate data processing agreements
We do not share your personal data with marketing companies or unrelated third parties.
6. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy. Typically:
- Enquiry data (no engagement): up to 12 months
- Client matter records: up to 7 years after the conclusion of the matter, in line with standard legal practice requirements
- Website analytics data: up to 26 months (where analytics are used)
After these periods, data is securely deleted or anonymised.
7. Data Protection Measures
- All electronic data is stored on secure, access-controlled servers
- Physical documents are stored in locked, access-restricted premises
- Access to client data is restricted to the solicitor(s) handling the matter
- We conduct periodic reviews of our security practices
- In the event of a data breach affecting your rights, we will notify you and the relevant authority within the timeframe required by law
8. Cookies
Our website uses cookies to function and, where you consent, to improve your experience. Please see our Cookie Policy for full details on the types of cookies used and how to manage your preferences.
9. Your Rights Under the PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for processing, where consent was the legal basis
- Request that we cease processing your data for direct marketing purposes
- Raise concerns about our data handling with the Department of Personal Data Protection (JPDP)
To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.
If you have concerns about how we handle your data, you may contact the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe a minor has provided us with personal data, please contact us immediately at [email protected].
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be indicated by an updated "Last Updated" date at the top of this page. Continued use of our services after any update constitutes acceptance of the revised policy.
13. Contact Us
Data Controller: Restu Bela
Level 5, Menara Great Eastern, Jalan Ampang, 50450 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-4256 7190